We know that in order for your business to thrive channels are most effective when they work together in harmony.
That’s why we bring all these different strands together, integrating them into a stronger solution.
Fletcher's has over 30 years experience under our belt, giving you peace of mind that you are working with an established and trusted provider.
With years of experience, our staff have the capabilities and expertise to assist your every
need and provide high quality service.
The business world has changed dramatically and we believe customers stay with us longer due to the level of service we provide.
Our clear vision guides our way and we identify the most important fields of action: clear customer orientation.
Any organisation can move forward with small incremental changes, but building for the future in today’s rapidly evolving environment can be challenging; but not with Fletcher's.
So just remember on a shoe string budget as a new SME (and what entrepreneur isn't?) or a Corporate Business that's making millions, it really pays to prevent overspending and that's where we come in.
Get in touch to learn more about how our services can help you.
No matter how small or big your company is, you are important to us!
Why choose us?
We help our customers get the best value from their energy & water contracts, financial services, telecom services & insurance services reducing their monthly bills from the offset.
Thousands of businesses of all sizes from all over the UK rely on these services, whether that’s one site or multi-sites across the UK.
We remove the stress of dealing with multiple companies by managing the process throughout, from start to finish.
When you take out a quote what happens next?
Within 24 hours one of our five star UK-based consultants will be in touch shortly to confirm your bespoke quote.
Once you are happy to go ahead and all documents are signed and have passed all checks, your dedicated Account Manager will be in touch once your new contract is live to give you a verbal update and introduce themselves.
FLETCHER’S BUSINESS SOLUTIONS (FBS) PRIVacy NOTICE
How we use your information
This privacy notice tells you what to expect when FBS collects personal information. It applies to information we collect about:
1. Visitors to our website
When someone visits FLETCHBIZ.CO.UK we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting.
We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Search queries and results are logged anonymously to help us improve our website and search functionality. No user-specific data is collected by either FBS or any third party.
Security and performance
FBS uses a third party service to help maintain the security and performance of the FBS website. To deliver this service it processes the IP addresses of visitors to the FBS website.
The IP address (Internet Protocol address) is a numerical label that computers, tablets, smartphones, and other computing devices, use to identify themselves and communicate with other devices.
People who email us
Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.
2. Complaints and other individuals in relation to a data protection or freedom of information complaint or enquiry
People who make a complaint to us
When we receive a complaint from a Person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.
We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We do compile and publish statistics showing information like the number of complaints we receive, but not in a form which identifies anyone.
We usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that.
However, it may not be possible to handle a complaint on an anonymous basis.
We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for two years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle. Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.
3. People who use FBS services
FBS offers a wide variety of different services to local communities, young people, families, adults and general members of the public. We have to hold the details of the people who have requested the service in order to provide it. However, we only use these details to provide the service the person has requested and for other closely related purposes. For example, we might use information about people who have requested some of our service materials available to the public to find out if they are happy to proceed further with the service or facilities available.
All information held by FBS in this regard is subject to strict data protection principles to ensure the security, consistent management and compliance to Information Commissioner’s Office (ICO) standards are maintained at all times due to the confidential nature of the data filed.
We will ask service users how they would like us to stay in touch with them during their treatment. Service users can update this information on their preferred contact methods at any time.
We normally retain service user records for seven years after they finish treatment with FBS, and delete their files after this.
Service providers reporting a breach
Public service providers are required to consider reporting serious security breaches to the Information Commissioner’s Office (ICO). We provide an online form for this purpose, we use the data collected by the form to record the breach, to make decisions about the action we may take, and as relevant in order to carry out those actions.
We retain personal information only for as long as necessary to carry out these functions, and in line with our retention schedule. This means that logs and breach reports will be retained for two years from receipt and longer where this information leads to regulatory action being taken. FBS has measures in place to ensure the security of data collected and only processes personal information in line with our policies and procedures.
4. Job applicants, current and former FBS employees
When individuals apply to work at FBS, we will only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Disclosure and Barring Service we will not do so without informing them beforehand unless the disclosure is required by law.
Personal information about unsuccessful candidates will be held for 12 months after the recruitment exercise has been completed, it will then be destroyed or deleted. We retain de-personalized statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data.
Once a person has taken up employment with FBS, we will compile a file relating to their employment. We have to hold this information in order to employ people. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with FBS has ended, we will retain the file for six years after they leave FBS’s employment, and delete it after this.
Complaints or queries
FBS tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate.
We would also welcome any suggestions for improving our procedures. This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of FBS collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.
Access to personal information
FBS tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 2018. If we do hold information about you we will:
give you a description of it;
tell you why we are holding it;
tell you who it could be disclosed to; and
let you have a copy of the relevant information requested in an intelligible form.
To make a request to FBS for any personal information we may hold you need to put the request in writing addressing it to the Data Officer, Legal Services Dept, or writing to the address provided below.
You can also get further information on:
agreements we have with other organisations for sharing information;
circumstances where we can pass on personal data without consent for example, to prevent and detect crime and to produce anonymised statistics;
our instructions to staff on how to collect, use and delete personal data; and
how we check that the information we hold is accurate and up to date.
Changes to this privacy notice
FBS keep this and all current privacy notice or confidential agreements with clients under annual review or as and when required by legislation. The next review for this privacy notice will be June 2020.
How to contact us
Fletchers Business Solutions
Bishop Crewe House
Address to Data Officer,
Legal Services Dept.
Alternatively please contact our
National Information Security Manager
at the same address above or
Privacy Impact Assessments
We consider data protection issues as part of the design and implementation of our systems, services and processes. We do this in order to identify risks associated with data processing, and to take action to mitigate against these risks.
We carry out Privacy Impact Assessments before we:
Use new systems to process personal data
Use new tools to communicate with service users
Process new types of personal data
The Privacy Impact Assessment for FBS, our client management database, is available at request if you would like to request copies of completed Privacy Impact Assessments for any other systems, please contact